Return Policy

1. No Refunds

All products and services sold are non-refundable. This policy helps us maintain the quality of our offerings and effectively manage inventory.

2. No Exchanges for Custom Items

Custom-made products or items made from natural materials are not eligible for returns or exchanges. Each product is unique due to the nature of the materials and the handmade process.

3. Rescheduling Services in Special Circumstances

In certain situations, you may contact us to reschedule services:

• Illness: If you are unable to attend the booked classes or workshops due to sudden illness or medical reasons.
• Severe Weather: In cases of typhoons, heavy rain, or other weather warnings affecting safety.
• Family Emergencies: If there is a sudden family emergency requiring your attention.
• Transportation Issues: If unforeseen circumstances prevent you from arriving on time.

Please notify us in advance for any of these situations so we can make the necessary arrangements.

4. Return and Exchange Guidelines

Returned items must be unused and free from damage or defects not caused by the customer. Please retain the original packaging (including outer boxes) and proof of payment; otherwise, returns will not be accepted.

The following situations are not eligible for returns:

• Products exceeding the 7-day appreciation period after pickup.
• Custom-made, handmade, or products made from natural materials.
• If the sent or picked-up item matches the order as displayed, including color, size, pattern, etc.
• Opened and used items, or damage caused by human factors, such as stains, defects, or breakage.
• Items with damaged or incomplete packaging, or missing invoices and accessories.
• Malicious or bulk exchanges.

5. Return and Exchange Process

1. Contact customer service to confirm eligibility for exchange.
2. Prepare the complete product and payment record, such as email confirmation.
3. Schedule a visit to the studio for collection and to select exchange items on-site.
4. We will issue an invoice for any price difference and collect or refund accordingly; if there is no price difference, no further action is needed.